Hong Kong Palace Museum | FAQ

Map

Hong Kong Palace Museum

West Kowloon Cultural District, 8 Museum Drive, Kowloon


Mon, Wed, Thu & Sun
10:00 am – 06:00 pm
Fri, Sat & Public Holiday
10:00 am – 08:00 pm
Facebook Wechat Instagram

Copyright © 2022 Hong Kong Palace Museum. All rights reserved

Important notice
Home

FAQ

Where can I buy tickets?

To ensure the best experience, please purchase your tickets online and book a time slot before arrival.

Is there an age limit for entry?

Visitors of all ages are welcome. Please take care of your children and the elderly. Visitors age 12 and under must be accompanied by an adult at all times.

Is there a restriction on luggage sizes?

Bags, boxes, and luggage larger than 55  x 35 x 20 cm; long umbrellas, monopods; tripods; folding chairs; and stools are not allowed. For details, please refer to our visitor guidelines.

Can I bring a long umbrella with me?

To protect our exhibits, long umbrellas are not permitted inside the Museum. Short umbrellas must be stored in a bag while visiting the galleries.

Will there be a security check when I arrive at the Museum?

For your safety, a security screening — including x-rays, metal detectors, and body temperature checks — will be conducted before your entry to the Museum.

Can guide dogs enter the Museum?

Visitors with trained guide dogs are welcome in all galleries and facilities, including cafes, restaurants, and the Museum shop.

Will there be guided tours for the public?

Yes. Further details will be released soon.

Can I eat or drink in the galleries?

No eating, drinking, or chewing gum is allowed in the galleries.

Can I take photos in the galleries?

Unless specified otherwise, you are welcome to take photos or videos for personal use. Flash photography, tripods, and selfie sticks are prohibited.

Will the Museum be open when a typhoon is forecast?

For information on our inclement weather arrangements, please refer to Inclement weather arrangements.

Do you offer concession tickets?

Concessions include children (age 7 to 11), full-time students, seniors (age 60 and above), persons with disabilities (with one companion), and CSSA recipients.

Concession Tickets Proof of Eligibility

Eligible Visitors Proof of Eligibility
Senior aged 60 and above
  • Senior Citizen Card (issued by home country if any) / HKID Card / HKSAR passport / Other Travel Documents / JoyYou Card
Child aged 6 and below
  • Local or International Student Card (or equivalent)
  • Birth Certificate / HKID Card / HKSAR passport / Other Travel Documents
Child aged 7 -11 / Full-time Student
  • Local or International Full-time Student Card (or equivalent)
  • HKID Card / HKSAR passport / Other Travel Documents
Visitor with Disability
  • Registration Card for People with Disabilities (or equivalent international documents issued by home country)
One (1) Companion of the Visitor with Disability
  • Accompanying with the visitor with disability
Comprehensive Social Security Assistance (CSSA) Recipient – Hong Kong Resident Only
  • Notification Letter of Successful Application
  • Certificate of CSSA Recipients (for Medical Waivers)
Any walk-up tickets available for purchase?

Tickets can be booked through HKPM website, WKCDA website and WKCDA mobile app. Admission is booked for a specific hour. Free tickets on Wednesday will also need a valid ticket.

What is the difference between General Admission Ticket and Special Exhibition Ticket?

With a General Admission ticket, you will have access to our thematic exhibitions (Gallery 1 to Gallery 7). With a Special Exhibition ticket, you will have access to the thematic exhibitions (Gallery 1 to Gallery 7) and special exhibitions (Gallery 8 and Gallery 9).

Stay connected

  • Stay tuned for upcoming events and other Museum news
  • Receive updates about your areas of interest
Top
Hong Kong Palace Museum
Map

Hong Kong Palace Museum

West Kowloon Cultural District, 8 Museum Drive, Kowloon


Mon, Wed, Thu & Sun
10:00 am – 06:00 pm
Fri, Sat & Public Holiday
10:00 am – 08:00 pm