Hong Kong Palace Museum | Frequently Asked Questions – HKPM Membership

You can either sign up online or purchase membership on-site. Our membership staff will be available to assist with any queries at the LG/F Reception.

Once you sign up and the payment is processed, your membership will be effective immediately, and you will receive a confirmation email with a temporary QR code for admission. Please also download the WestK app to access our eMembership platform, where you can find your eMembership card, admission codes, member events, and more benefit details. Click here for the eMembership guide.

Accepted payment methods include Visa, Mastercard, American Express, UnionPay, JCB, Alipay, AlipayHK, and WeChat Pay.

In general, each membership lasts for 12 months starting from the date of purchase (except for Combo Membership). For example, if your membership starts on 1 January, it will be valid until 31 December. You may renew your membership for another year during your membership period.

Please check the spam folder of your mailbox to see if the email was mistakenly filtered, or click here to log in your MyWestK account and check whether your registered email address is accurate. Should you require further assistance, please contact us.

Physical membership cards and vouchers are no longer being issued. Members can access their eMembership card(s), digital admission codes, and other membership benefits through the WestK mobile app. Please log in to your MyWestK account and visit the “Member” section. Click here for the eMembership guide.

Please present your eMembership card to enter the Museum and enjoy your membership benefits. If you have any difficulties accessing your eMembership card during your visit, please seek assistance at the LG/F Reception or contact us.

Yes, please bring your HKID card or passport for identity verification during your first visit to the HKPM. If you are a Youth Membership holder (children aged 7-11 or full-time students), please also present a valid identification document, such as a student ID card or other proof of full-time student status.

HKPM Patrons and their guests can enjoy free access to all exhibitions at the HKPM, including the special exhibitions. Simply show your eMembership card and guest admission code(s) to access all galleries in the Museum.

For HKPM Friends, please show your eMembership card for free admission to all the thematic exhibitions. To access the special exhibitions, HKPM Friends must present a valid admission code per visit. Upon activation of the membership, each member will receive four special exhibition admission codes for each gallery respectively, which can be found under “Voucher” in the “Member” section on the WestK app. Click here for the eMembership guide.

Members are required purchase a top-up ticket at the Museum, if you are unable to present a valid special exhibition admission code.

All eMembership cards and admission codes of the Family – Youth Members are accessible via the WestK app under the account of the Adult Member of the same Family Membership.

The Family – Youth Members do not have their own accounts to log in to the eMembership platform on the WestK app. For entry to the Museum and/or special exhibitions, the Family – Youth Members must be accompanied by the Adult Member under the same Family Membership, with presenting the eMembership card and/or valid admission codes. Click here for the eMembership guide.

You can update your personal information by logging in to your MyWestK account (please note that your email address cannot be changed). Should you require further assistance, please contact us.

You can reset your account password by clicking the “Forgot Password” button on the login page. Once you enter your registered email address, you will receive a password reset email. Please follow the instructions provided to reset your password. Should you require further assistance, please contact us.

Please check the spam or junk folder in your mailbox to see if the email was filtered by mistake. You may also double-check if your registered email address is correct. If you still haven’t received the password reset email, you might not have registered an account yet. Please click “Register an Account” on the login page to sign up for a new MyWestK account.

Membership tiers cannot be changed once activated, nor can they be altered upon renewal. If you wish to change tier, you may purchase a new membership tier using your registered email address after your current membership expires.

HKPM memberships are non-transferable. Identity verification may be required at the Museum entrance during admission. Designated HKPM staff are entitled to request members to present valid identification documents for verification purposes.

Thank you for your support! You may upgrade your membership to the Patron tier at any time during your current membership period. If interested, please send your upgrade request along with your member ID to [email protected].

No, the membership fee is not tax deductible.

Yes, you may request an official receipt by emailing us at [email protected] with your membership information, the processing time is typically 2-3 weeks. If a hard copy is required, please also provide your mailing address, delivery may take an additional 1-2 weeks.

HKPM memberships are non-refundable. For more details, please refer our Membership Terms and Conditions.

No, the Combo Membership is only available to applicants who do not currently hold an active HKPM or M+ membership.

HKPM Friends and M+ Member Combo Membership is valid for 13 months starting from activation date. While the HKPM and M+ Combo Patron Membership lasts 12 months from the activation date.

Your membership contribution supports the Museum's exhibitions and education programmes. We are deeply grateful for your support in making all these things possible!